1. Time Schedule
Creating new designs takes around an average time of 10-14 working days depending on the type of material (e.g. video, wedding card, branding design, stationery designs, etc). Note that we are closed on Fridays and public holidays and will resume the work after. However, we will do our best to deliver it as early as we can as long as the instructions about the designs were agreed upon and clear. It may sometimes finish sooner or much longer. An extra charge will be given for rush projects.
2. Design Options
Three (3) to four (4) options for the logo will be provided to the client. For the other designs, two (2) to three (3) options will be provided. Note that it is always better to be clear about the style you like to fasten the design process.
We will only send the following designs and format:
o Logo: PDF, PNG
o Stationery: PDF
o Wedding Invitation and related materials: PDF
o Baby Shower Materials: PDF
o Logo - PDF, PNG
o Highlight Story Templates - PNG, PDF
o Instagram feed-PNG
o Video Announcements (Wedding, Baby Shower): mp4
o Photos: JPEG
No editable files (Adobe Illustrator and Photoshop) will be given to the client unless used for printing purposes. If you wish to have the editable files other than the purpose of printing, an extra charge will be added. No raw videos and editable video files (Adobe Aftereffects and Premiere) will be sent to the client as well.
4. Company Signature and Ownership
Company Signature will be placed on each material such as video, printed cards, and stationeries. If you wish to remove it, an extra charge will be added. Removal of the company signature without our consent may undergo legal actions.
Two revisions are allowed for each design only. Note that the revision should not change the whole design but only change some minimal parts (like spacing, typo errors, additional elements). The text provided by the client should be finalized before doing the project. If you wish to add more revisions, an extra charge will be added.
6. Bilingual Designs
Note that extra charge will be added if you want your designs to be bilingual.
7. Additional Service
If you want to add more service during the process, just inform us so we can provide you the new price and invoice. Note that the time of work may be longer.
You can follow up on your materials during working hours only: Saturday - Thursday, 9:00 AM to 6:00 PM.
If you wish to cancel the service during the process, the payment will not be refunded. However, all the PDF or/and PNG files that we have finished before the cancellation will be sent to the client.
It is always better to come and collect your item from our location. However, outside Dubai will require a delivery agency with an extra fee (depending on the number of boxes and weight).
We value the feedback of our clients and we want to improve our services too. Once the project is completed, a follow-up email containing our feedback form link will be sent to you. We would love to hear your feedback about our services.
12. Posting on Instagram
We always post all of our finished works on our Instagram account as part of the company’s portfolio. Signing this agreement means you are permitting us to post our work for you on our social media account. If you don't want us to share your work on our Instagram please feel free to let us know before we proceed.
All text content that would be used on the materials should be provided by the client.
14. Payment Terms
The client shall provide the total payment upon confirmation of the project and a copy of the receipt of the payment. Note that the payment is non-refundable.
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